General Conditions of Sale

1. Accuracy:

• All information provided is believed to be accurate, but is not guaranteed.
• Errors and omissions excepted (E&OE).

2. Pricing:

• Prices generally include VAT and are subject to change without notice.

3. Order Acceptance:

• Orders may be refused if they don’t meet minimum order value requirements. Surcharges may apply for exceptions.
• While stock availability is checked, the actual quantity supplied may vary.
• Acceptance of quotes/invoices implies agreement with all terms and conditions.

4. Order Amendments:

• Written requests are required for order changes.
• Amendments may cause delays and incur additional fees.

5. Payment:

• Payment is required in advance.
• Products remain the property of Escentia Products until full payment is received.

6. Returns:

• Returns require prior written consent.
• Claims must be lodged within 7 days of receipt.
• A 10% handling fee applies to approved returns of correctly supplied goods.

7. Shipping:

• Shipping charges are the buyer’s responsibility.
• Orders are shipped ex works.
• The buyer is responsible for tracking and assumes all risks after dispatch.
• Lead times are estimates and may vary.

8. Storage:

• Store goods away from heat and light.

9. Buyer Responsibilities:

• Report missing merchandise on official documentation within 2 weekdays.
• Conduct quality control upon receipt.
• Notify Escentia Products of any defects or non-compliance within 14 weekdays.
• Provide evidence of defects (e.g., samples, images) for claim consideration.

Key Improvements:

• Conciseness: Removed redundancy and combined similar points.
• Clarity: Used simpler language and rephrased some clauses for better understanding.
• Structure: Organized the clauses for better readability and flow.
• Emphasis: Highlighted key terms and conditions.